An Advanced Call Server
- State -of-the-art offering tailored to meet SMB needs by delivering an efficient desktop, mobility, conferencing, collaboration and customer welcome
- Voice, data and video are converged with a wide variety of terminals, rich collaboration solutions and a complete mobility solution
- Modular solution is easy to use, open, standards-based, secure, reliable
- All platforms are complete, enhancing serviceability and reducing TCO
Efficient desktop
- An efficient desktop increases employee productivity – choose from a variety of products to create the right solution for your business:
- The Alcatel-Lucent My IC Phone combines a smart phone experience with an enterprise-grade desk phone in one full-featured SIP device
- Alcatel-Lucent 8 Series IP phones integrate IP connectivity and telephony to deliver data and voice over IP
- The Alcatel-Lucent My IC Web for Office extends the desktop to any device with a web browser, allowing users to remotely adjust routing and consult voicemail and call logs
- Alcatel-Lucent PIMphony is a high-level phone system that operates on a PC to optimize team performance and reduce response time
Total Mobility
- Onsite mobility makes employees reachable anywhere in the office – indoors and outdoors
- DECT wireless infrastructure and handsets provide a cost-competitive, mature and proven solution for voice
- WLAN wireless handsets improve the cost of ownership by leveraging a single Wi-Fi infrastructure for voice and data
- Offsite mobility allows employees to keep in touch with the office, any time, from anywhere
- One Number service enables remote access to telephony, so users can include any mobile or fixed phone as part of the company’s communication system
- Alcatel-Lucent My IC Mobile for iPhone gives remote and travelling employees the same high-quality experience as if they were in the office.
- The ability to use their PC as a phone and enjoy all the advantages for being at the office makes
Video, audio and web conferencing
- Video, audio and web conferencing helps employees work better together
- The Alcatel-Lucent Visual Collaboration Suite for SMB puts video in small meeting rooms and on the desktop, as an alternative to physical meetings
- The Alcatel-Lucent OmniTouch 4135 IP conference phone provides high-quality audio conferencing for up to five parties
- The Alcatel-Lucent OmniTouchTM My TeamworkTM Conferencing and Collaboration Office Edition packages scheduled audio conferencing, application and desktop sharing for SMB
Unified communication and collaboration
- Better control and monitoring of communications help teams work together more easily and increase productivity
- The Alcatel-Lucent My IC family provides users with intelligent, context-based access to their communications services
- The Alcatel-Lucent PIMphony Team Applications enables easy supervision of team activities to improve teamwork and increase customers satisfaction
- The Alcatel-Lucent Rich Communication Edition Fax Server allows centralized fax management, to increase productivity, save time and reduce costs
Customer Welcome
- The customer welcome enhances customer satisfaction from the very first contact.
- Greeting messages enhance the welcome, transfer the call to the right contact and provide information 24/7
- A basic multiple company welcome allows communication resources to be shared between up to four small companies
- Professional welcome, from a phone or PC-based attendant console, is easy to use, manage and understand for a single receptionist or multiple sites
- A personal assistant makes each employee reachable any time on a fixed or mobile phone, without extra hardware
- The integrated system voice mail provides a professional greeting
- Integrated call routing sends calls to the most skilled person, increasing customer satisfaction
- For hospitality, the embedded hotel application optimizes daily tasks and improves guest services
Cost Efficiency
- Wide range of metering solutions keeps you informed and in control
- Automatic Route Selection routes calls using the cheapest method every time
- Full IP–you’ll save on costs by mixing voice and data over the same line
- Remote sites share head office capabilities
