Alcatel-Lucent OmniPCX Office Rich Communication Edition (RCE) is a pre-configured server that allows small and medium businesses to enjoy enterprise-class business telephony. The OmniPCX Office RCE is easy to deploy and manage, and is extremely cost-effective. Installing an OmniPCX Office RCE is the first step to improved customer service, enhanced business operations, and reduced operational risks.
It offers powerful business services, including customer welcome, Automatic Call Distribution (ACD), soft phone and third-party XML applications, IP and SIP telephony, desktop phones, on-site and off-site mobility, Unified Communications and Collaboration, video collaboration, and IP networking.
Four OmniPCX Office RCE platforms cover the communications needs of any size business. All platforms combine a Voice-over-IP core with support for analog and TDM, to simplify the migration to IP.
The OmniPCX Office RCE is future-proof, ready to support next-generation applications and services, and designed to increase employee efficiency and customer satisfaction today and as the business grows
The Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) is a highly scalable solution based on a pure software communication server platform that provides multimedia call processing for both Alcatel-Lucent and third-party clients/phones.
The OmniPCX Enterprise Communication Server combines traditional telephone functions with support for Internet-based telephony and multimedia communication to create rich call-handling applications that deliver world-class business telephony features for medium, large, and very large sized companies. This suite of unified communication applications, includes a Web softphone, along with unified messaging and personal assistant applications.